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Email communications

What emails will I receive?​

The emails sent to you fall into two groups. Sign-in links and other account-related emails are always delivered so you can keep accessing your events. Reminders, timetables, and feedback requests respect the email preferences set on your profile, and stop being sent if you opt out or if your email address has bounced.

A typical event will send you:

  • A confirmation when you finish registering, with a link back into the event
  • A daily agenda email on each day you have a booking, sent first thing in the morning, with your timetable for that day attached
  • For online bookings, a join reminder around ten minutes before the meeting
  • An optional feedback request afterwards, if your school has set one up

I cannot find the sign-in email​

Sign-in links are sent the moment you submit the sign-in form, and usually arrive within a minute. If you have not received one, check your spam or junk folder, and double-check that the address you entered is the same address the school has on file for you. If the email still does not arrive, you can request a new one by submitting the sign-in form again, and any older link is replaced by the new one for your security.

If you have tried these steps and still cannot find the sign-in email, contact our support team for help.

Not receiving other emails?​

If you haven't received expected emails:

  • Check spam/junk folders - Email providers sometimes filter our messages
  • No email provided - You won't receive emails if you didn't provide an email during registration
  • Email blocked - If you've previously unsubscribed or marked emails as spam, you won't receive further messages

For help with blocked emails, contact us.